S T R A N G E T h i n g s |
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In today’s competitive business climate, many companies develop quality
control programs to give them a competitive edge. And while any level of control will help
keep costs down and profits up, consider what would happen if 99.9 percent performance
were acceptable:
- 2,000,000 documents would be lost by the IRS this year
- 22,000 checks would be deducted from the wrong bank
accounts in the next 60 minutes
- 1,314 phone calls would be misplaced by telecommunication
services every minute
- 12 babies would be given to the wrong parents each day
- 5,517,200 cases of soft drinks produced this year would
have no fizz
- 114,500 mismatched pairs of
shoes would be shipped this year
- 107 incorrect medical procedures would be performed by the end of the day today
- 14,208 defective personal computers would be shipped this year
- 2,488,200 books would be shipped this year with the wrong cover
- 291 pacemaker operations would be performed incorrectly this year
- 18,322 pieces of mail would be mishandled in the next hour
- 20,000 incorrect drug prescriptions would be written this year
- 315 entries in Webster’s Third New International Dictionary of the
English Language would turn out to be misspelled
(Insight,
Syncrude Canada Ltd., Communications Division) |
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